FAQ’s

Frequently Asked Questions

At Think Designs, transparency is everything, below is a list of the most frequently asked questions we received. If you have any questions please call us at 919-606-1339.

May I pay by credit card?

Yes, you may. We do accept all credit cards and ACH transfers

Do you offer e-commerce?

Yes, we do! We partnered with Shopify and Big Commerce to offer a robust platform that can handle your credit card, inventory, taxes, plus a 24/7 help desk. Both platforms run on a web browser, which means that there is no software to install on your desktop or laptop computer, and you can manage your store from anywhere (so long as you have an internet connection). You can easily manage your website without knowing any code.

What happens after I paid my website off?

Websites paid in full have two options, we can continue to host your website or migrate your website to a different hosting provider. To learn more about hosting, click here.

What if my site gets hacked?

When you host with us, and if your website would be compromised we act quickly to remove the malware and clean your website.

What formats do you provide for logos?

Logos are provided in the following formats, EPS, AI, PNG, JPG, PDF, GIF, SVG, and WMK. To learn more about the different file types, click here.

How long does it take to build a website?

The average time is between 30 – 90 days, depending on your schedule. The average website has four milestones, each milestone requires a sign-off before starting the next milestone.

Do you offer printing services?

Yes, we do! We work with local and national print companies to provide you the best price and product.

Do you have backups?

Yes, we do! At Think Designs, we believe in redundancy. All websites have daily backups and bi-monthly backups to an external server.

Do you archive my graphics?

Yes, we do! All graphic assets are recorded and archived.

How long will it take to be found on Google?

That varies depending on how popular your products/services are and your target location. If your product and services are unique in a mid to small city, achieving page one on Google can be fast.

Think Designs has been easy to work with and expert with everything related to our website from redesign to execution and delivery. We regularly recommend their services to our clients, and there's no better evidence of trust than actually using a firm you recommend.
Joel Pippin Secure Network Solutions
I can't say enough about the level of service we receive from Shawn and his group. Our work is done ahead of time and exceeds our expectations in terms of quality. He makes changes for us quickly and is always in a great mood whenever we speak. I give them my highest recommendation.
Steve Friedman Mutual Drug
Shawn is everything I've ever looked for in a designer. He is smart, respectful, incredibly talented, and as reliable as they come. I have yet to be anything but absolutely thrilled with his work, and I do not judge lightly.
Atossa Shafaie George Mason University
Think Designs does an amazing job. I have worked with them for a number of graphic design projects and they have consistently been super responsive, on time, and on budget.
Chuck LaVerdiere Stonewall Structural Engineering