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FAQ’s

You have questions, we have the answers to any of your graphic, web, logo and marketing needs.

At Think Designs, transparency is everything, below is a list of the most frequently asked questions we received. If you have any questions please call us at 919-606-1339.

May I upgrade my marketing package?

Yes, you may! At any given time during the campaign, you may upgrade your marketing package.

May I select different options from each package?

Yes, you may! If you feel that you don’t need all the options in one package but may need an option from the other you may switch. For example, you may switch SEO from our Enhanced package for Social Media from our Ultimate package. Your monthly price may change. Please contact a Think Designs team member for more details.

What happens after I paid my website off?

Websites paid in full have two options, we can continue to host your website or migrate your website to a different hosting provider. To learn more about hosting, click here.

What if my site gets hacked?

When you host with us, and if your website would be compromised we act quickly to remove the malware and clean your website.

What formats do you provide for logos?

Logos are provided in the following formats, EPS, AI, PNG, JPG, PDF, GIF, SVG, and WMK. To learn more about the different file types, click here.

May I pay by credit card?

Yes, you may. We do accept all credit cards and ACH transfers

How long does it take to build a website?

The average time is between 30 – 90 days, depending on your schedule. The average website has four milestones, each milestone requires a sign-off before starting the next milestone.

Do you offer printing services?

Yes, we do! We work with local and national print companies to provide you the best price and product.

Do you have backups?

Yes, we do! At Think Designs, we believe in redundancy. All websites have daily backups and bi-monthly backups to an external server.

Do you archive my graphics?

Yes, we do! All graphic assets are recorded and archived.

How long will it take to be found on Google?

That varies depending on how popular your products/services are and your target location. If your product and services are unique in a mid to small city, achieving page one on Google can be fast.

Do you offer e-commerce?

Yes, we do! We partnered with Shopify and Big Commerce to offer a robust platform that can handle your credit card, inventory, taxes, plus a 24/7 help desk. Both platforms run on a web browser, which means that there is no software to install on your desktop or laptop computer, and you can manage your store from anywhere (so long as you have an internet connection). You can easily manage your website without knowing any code.

digital marketing Raleigh
digital marketing Raleigh
digital marketing Raleigh
digital marketing Raleigh
digital marketing Raleigh